General Conditions of Sale – Golf Tour Travel & LTD 11/161 1st Flor Petchkasem Road Hua Hin 77110 Thailand

Company No. 077 556 800 3164 License No. 14/04800

1. Scope of application

These General Conditions of Sale apply to the sale of trips, stays, tourist packages or associated services offered by the Golf Tour Travel & LTD agency in accordance with articles L.211-1 et seq. of the Tourism Code.

2. Registration and payment

All reservations become firm after signing a contract and paying a deposit representing 30 % of the total amount. The balance must be paid no later than 30 days before departure. If booking less than 30 days in advance, the full amount is due upon booking.

Transfers must be made to the account of the company Golf Tour Travel Account No. 213 287 7826 Swift KARITHBK

3. Price

Prices are quoted in euros, all taxes included, unless otherwise stated. They may be revised in the event of variations in the cost of transport, taxes, fees, or exchange rates, under the conditions set out in Article R.211-8 of the Tourism Code.

4. Modification or cancellation by the customer

Any request for modification or cancellation must be notified in writing. Fees may apply according to the following scale:

More than 30 days before departure: [10 % of the price of the trip];

From 30 to 21 days: [25 %];

From 20 to 8 days: [50 %];

Less than 8 days: [100 %].

Certain services (non-refundable tickets, non-changeable hotels, etc.) may incur a fee of 100 % regardless of the deadline.

5. Modification or cancellation by the agency

The agency reserves the right to cancel a trip in the event of exceptional circumstances or if the minimum number of participants is not reached (at the latest 20 days before departure). The client will be offered a postponement, an equivalent service, or a full refund without compensation.

6. Assignment of contract

In accordance with article R.211-7, the client may transfer his contract to a third party, provided that he informs the agency in writing at least 7 days before departure, and pays any transfer fees.

7. Responsibility

The agency is responsible for the proper execution of the services provided for in the contract, except in the event of fault by the client, force majeure or unforeseeable acts of a third party.

8. Complaints

Any complaint must be sent by registered mail to the agency within 30 days of the end of the trip. In the event of a dispute, and after contacting the agency, the client can use a tourism mediator free of charge.

9. Insurance

It is recommended that you purchase assistance, cancellation, and repatriation insurance. These insurances are not included in the price of the trip, unless otherwise stated.

10. Personal data

The data collected is used for order processing and customer relationship management, in accordance with the GDPR. The customer has the right to access, rectify, and delete this data.

11. Applicable law

These General Terms and Conditions are subject to French law. Any dispute will be subject to the jurisdiction of the courts of the customer's domicile.

 

 

Appendix: Articles R.211-3 to R.211-11 of the Tourism Code

Article R.211-3
Subject to the exclusions provided for in the third and fourth paragraphs of Article L.211-7, any offer and sale of travel or holiday services gives rise to the provision of appropriate documents which comply with the rules defined by this section.
In the event of the sale of air transport tickets or regular line transport tickets not accompanied by services linked to such transport, the seller issues the buyer with one or more passenger tickets for the entire journey, issued by the carrier or under its responsibility.
In the case of transport on demand, the name and address of the carrier, on whose behalf the tickets are issued, must be mentioned.
Separate invoicing of the different elements of the same tourist package does not exempt the seller from the obligations imposed on him by the regulatory provisions of this section.

Article R.211-3-1
The exchange of pre-contractual information or the provision of contractual conditions shall be carried out in writing. They may be carried out electronically under the conditions of validity and exercise provided for in Articles 1369-1 to 1369-11 of the Civil Code.
The name or business name and address of the seller are mentioned, as well as the indication of his registration in the register provided for in Article L.141-3 or, where applicable, the name, address and indication of the registration of the federation or union mentioned in the second paragraph of Article R.211-2.

Article R.211-4
Prior to the conclusion of the contract, the seller must provide the consumer with information on prices, dates and other elements constituting the services provided during the trip or stay, such as:

1. The destination, means, characteristics and categories of transport used;
2. The type of accommodation, its location, its level of comfort and its main characteristics, its approval and its tourist classification;
3. The catering services offered;
4. The description of the route when it is a circuit;
5. The administrative and health formalities to be completed by nationals or persons of foreign nationality in the event, in particular, of crossing borders, as well as the time limits for their completion;
6. Tours, excursions and other services included in the package or possibly available at an additional cost;
7. The minimum or maximum size of the group allowing the trip or stay to take place and, if the trip or stay is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the trip or stay; this date cannot be set less than twenty-one days before departure;
8. The amount or percentage of the price to be paid as a deposit upon conclusion of the contract and the schedule for payment of the balance;
9. The terms of price revision as provided for by the contract in application of article R.211-8;
10. Cancellation conditions of a contractual nature;
11. The cancellation conditions defined in articles R.211-9, R.211-10 and R.211-11;
12. Information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or an assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness;
13. When the contract includes air transport services, the information provided for in Articles R.211-15 to R.211-18.

Article R.211-5
The prior information given to the consumer binds the seller, unless the seller has expressly reserved the right to modify certain elements thereof.
In this case, the seller must clearly indicate to what extent this modification can occur and on which elements.
In any event, changes to the prior information must be communicated to the consumer before the conclusion of the contract.

Article R.211-6
The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which is given to the buyer, and signed by both parties.
When concluded electronically, it is established in accordance with Articles 1369-1 to 1369-11 of the Civil Code.
The contract must include the following clauses:

1. The name and address of the seller, his guarantor and his insurer as well as the name and address of the organizer;
2. The destination or destinations of the trip and, in the case of a split stay, the different periods and their dates;
3. The means, characteristics and categories of transport used, the dates and places of departure and return;
4. The type of accommodation, its location, its level of comfort, its main characteristics and its tourist classification under the regulations or customs of the host country;
5. The catering services offered;
6. The route when it is a circuit;
7. Tours, excursions or other services included in the total price of the trip or stay;
8. The total price of the services invoiced as well as an indication of any possible revision of this invoicing under the provisions of article R.211-8;
9. The indication, where applicable, of fees or taxes relating to certain services such as landing, disembarkation or embarkation taxes in ports and airports, tourist taxes when they are not included in the price of the service(s) provided;
10. The schedule and terms of payment of the price; the last payment made by the buyer cannot be less than 30 % of the price of the trip or stay and must be made upon delivery of the documents allowing the trip or stay to take place;
11. The special conditions requested by the buyer and accepted by the seller;
12. The terms and conditions under which the buyer may submit a claim to the seller for non-performance or poor performance of the contract, which claim must be sent as soon as possible, by any means allowing an acknowledgment of receipt to be obtained from the seller, and, where appropriate, notified in writing to the travel organizer and the service provider concerned;
13. The deadline for informing the buyer in the event of cancellation of the trip or stay by the seller in the event that the trip or stay is linked to a minimum number of participants, in accordance with 7° of article R.211-4;
14. Cancellation conditions of a contractual nature;
15. The cancellation conditions provided for in Articles R.211-9, R.211-10 and R.211-11;
16. Details of the risks covered and the amount of guarantees under the insurance contract covering the consequences of the seller's professional civil liability;
17. Information concerning the insurance contract covering the consequences of certain cases of cancellation taken out by the buyer (policy number and name of the insurer) as well as those concerning the assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness; in this case, the seller must provide the buyer with a document specifying at least the risks covered and the risks excluded;
18. The deadline for informing the seller in the event of transfer of the contract by the buyer;
19. The commitment to provide the buyer, at least ten days before the scheduled departure date, with the following information:

• the name, address and telephone number of the seller's local representative or, failing that, the names, addresses and telephone numbers of local bodies that can help the consumer in the event of difficulty or, failing that, the telephone number for urgent contact with the seller;
• for travel and stays of minors abroad, a telephone number and address allowing direct contact to be established with the child or the person responsible for their stay on site;

1. The termination clause and reimbursement without penalties of the sums paid by the buyer in the event of non-compliance with the information obligation provided for in 13° of article R.211-4;
2. The commitment to provide the buyer, in good time before the start of the trip or stay, with departure and arrival times.

Article R.211-7
The buyer may assign his contract to a transferee who meets the same conditions as him to make the trip or stay, as long as this contract has not produced any effect.
Unless there is a more favourable stipulation for the transferor, the latter is required to inform the seller of his decision by any means allowing an acknowledgment of receipt to be obtained at the latest seven days before the start of the trip.
In the case of a cruise, this period is extended to fifteen days. This transfer is not subject, under any circumstances, to prior authorization from the seller.

Article R.211-8
When the contract includes an express possibility of price revision, within the limits provided for in Article L.211-12, it must mention the precise methods of calculating, upwards or downwards, price variations, in particular the amount of transport costs and related taxes, the currency or currencies which may have an impact on the price of the trip or stay, the part of the price to which the variation applies, the rate of the currency or currencies used as a reference when establishing the price appearing in the contract.

Article R.211-9
When, before the buyer's departure, the seller is forced to make a modification to one of the essential elements of the contract, such as a significant increase in the price, and when he fails to comply with the information obligation mentioned in 13° of article R.211-4, the buyer may, without prejudice to any recourse for compensation for damages possibly suffered, and after having been informed by the seller by any means allowing an acknowledgment of receipt to be obtained:

• either terminate the contract and obtain immediate reimbursement of the sums paid without penalty;
• either accept the modification or the replacement trip proposed by the seller: an amendment to the contract specifying the modifications made is then signed by the parties; any reduction in price is deducted from any sums still owed by the buyer and, if the payment already made by the latter exceeds the price of the modified service, the excess payment must be returned to him before the date of his departure.

Article R.211-10
In the case provided for in Article R.211-9, when, after the buyer's departure, the seller finds himself unable to provide a predominant part of the services provided for in the contract representing a significant percentage of the price paid by the buyer, the seller must immediately take the following measures without prejudice to recourse for compensation for any damages suffered:

• either offer services in replacement of the planned services, possibly bearing any additional price and, if the services accepted by the buyer are of inferior quality, the seller must reimburse the price difference;
• or, if it cannot offer any replacement service or if these are refused by the buyer for valid reasons, ensure at no extra cost the return of the buyer, under conditions that can be deemed equivalent, to the place of departure or to another place accepted by both parties.

Article R.211-11
The provisions of Articles R.211-9 and R.211-10 are applicable in the event of failure by the seller to comply with the obligation provided for in 13° of Article R.211-4.